Allianz Travel, Disney and Southwest Airlines Win 2020 Customer Service Award

Companies recognized for excellent service by the readers of Elliott Advocacy

Prescott, AZ, February 3, 2020 - Allianz Travel, Disney, Royal Caribbean and Southwest Airlines are among the companies that have won top honors in the 2020 Elliott Readers' Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.

The award, now in its 15th year, is widely recognized as one of the premier customer service honors in America. For 2020, readers of Elliott Advocacy (https://www.elliott.org), a leading consumer advocacy site, nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers.

"Consumers want to know which companies will give them the best service," says Christopher Elliott, founder of Elliott Advocacy. "That's why we do this award."

Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can't.

Here are this year's winners by industry:

Airline (domestic)

1. Southwest Airlines
2. Delta Air Lines
3. JetBlue Airways
4. United Airlines
5. American Airlines

Airline (international)

1. Virgin Atlantic
1. British Airways (tie)
2. Lufthansa
3. Emirates
4. Singapore
5. Turkish Airlines

Apparel

1. Land's End
2. Gap
2. H&M (tie)
3. American Eagle
4. J. Crew
5. Forever 21

Car Manufacturer (domestic)

1. Ford
2. Tesla
3. Chevrolet
3. Jeep (tie)
4. Buick
5. Chrysler

Car Manufacturer (international)

1. Toyota
2. Mercedes
2. Honda
2. Subaru (tie)
3. Volvo
4. Mazda
5. VW

Car Rental

1. Enterprise
2. Hertz
3. Budget
4. National
5. Dollar

Cruise Line

1. Royal Caribbean
2. Viking
3. Disney
4. NCL
5. Carnival

Ground Transportation

1. Uber
2. Lyft
3. Megabus
4. Greyhound
5. Zipcar

Hotel

1. Marriott
2. Hilton
3. InterContinental (IHG)
4. Choice Hotels
4. Wyndham Hotel Group (tie)
5. Best Western

Luggage

1. Samsonite
2. Travelpro
3. Tumi
4. American Tourister
5. Eagle Creek

Online Travel Agency

1. Expedia
2. Booking.com
3. TripAdvisor
4. Kayak
5. Travelocity

Subscription TV

1. Comcast
2. Verizon Fios
3. AT&T U-verse
4. DirecTV
5. Cox Communications

Travel Insurance

1. Allianz Travel
2. Seven Corners
3. Travelex
4. Travel Guard
5. Generali Global Assistance

Theme Park

1. Disneyland
2. Universal Studios (Orlando)
3. Epcot (Disney World)
4. Magic Kingdom (Disney World)
5. Animal Kingdom (Disney World)

Vacation Rental

1. Airbnb.com
2. Vrbo.com
3. HomeAway.com
4. Vacasa.com
5. Flipkey.com

Wireless company

1. Verizon Wireless
2. AT&T
3. T-Mobile
4. Sprint
5. Consumer Cellular

Balloting for the 2020 Elliott Readers' Choice Customer Service Awards was conducted from Dec. 1, 2019, to Jan. 26., 2020. You can review a list of previous winners and cast their vote online at http://www.elliott.org/elliott-awards/

This year's awards were sponsored by Allianz Travel, Boingo, Insuremyrentalcar.com and Southwest Airlines.

About Elliott Advocacy

Elliott Advocacy, founded in 1997, is a nonprofit consumer advocacy organization founded by author and columnist Christopher Elliott. The site's goal is to empower consumers to solve their problems and to help those who can’t. Elliott writes the syndicated Travel Troubleshooter and Problem Solved features for King Features Syndicate and is a columnist for USA Today and the Washington Post. He's the author of several books, including How To Be The World's Smartest Traveler (National Geographic). The organization is based in Prescott, Ariz.

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About Allianz Partners

Allianz Partners (AGA Service Company) is a leading consumer specialty insurance and assistance company with operation centers in 35 countries. In the United States, the company offers Allianz Travel-branded travel protection plans and serves over 45 million customers annually. In addition to travel insurance, the company offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

* Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A‐" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance, TravelSmart, and AgentSmart are marks of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance. SmartBenefits proactive payments and “no receipts” payments available only on certain plans. For plans that include proactive payments: when you opt in and provide flight information, Allianz Global Assistance will monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payments. Standard message/data rates apply to SMS alerts. Automated claims and payment system availability is not guaranteed and is subject to our sole discretion. All claims subject to policy terms, conditions, and exclusions.