Richmond, VA, November 2, 2022 – A summer survey of more than 1,300 Allianz Partners travel insurance customers* has found that booking a cruise was one of the top jobs for travel advisors booking travel for Allianz Partners customers. The survey found that 27% of respondents reported that they used a travel advisor to book a cruise, second only to the 28% who used a travel advisor to book air travel. Using a travel advisor to book lodging was reported by 20% of respondents, while 16% used an advisor to book a tour, 3% had their advisor rent a car and 6% used their advisor for other travel-related bookings.
The survey also found that customers aged 55-84 were most likely to use a travel advisor to book a cruise, with about a third of those customers reporting a travel advisor handled their cruising itinerary. Only 14% of customers aged 35-44 reported they used a travel advisor to book a cruise.
Survey respondents also reported that they would overwhelmingly repurchase travel insurance, with 91% saying they would be extremely to somewhat likely to purchase for their next trip. Allianz Partners retail travel insurance customers also said they have a high understanding of travel insurance benefits with 78% saying they understand the benefits extremely to moderately well.
Allianz Partners customers who booked through a travel advisor reported that their biggest concern when booking travel is a medical emergency while traveling (27%), closely followed by an illness that may impact their trip (26%), a flight cancellation, delay or missed connection (19%), a COVID-related problem (13%), lost or damaged luggage (7%), severe weather (3%) and safety at their destination (3%) among other concerns.
“Travel advisors remain an important resource for our customers booking cruises and we’re proud to support those travel advisors with industry-leading tools like our award-winning AgentMax travel insurance booking platform, which helps travel advisors find the best product for their client’s itinerary,” said Richard Aquino, Vice President and Head of Sales at Allianz Partners USA. “We are also grateful that our customers find tremendous value in our products and overwhelmingly intend to purchase travel insurance again for a future trip.”
Allianz Partners offers travel insurance through several major U.S. airlines, leading travel advisors, online travel agencies, other travel suppliers, and directly to consumers. For more information, please visit http://www.allianztravelinsurance.com.
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*Methodology: This press release examines results from an Allianz Partners survey of a random sample of 1,388 customers who purchased a policy through a travel advisor or other retail distribution partner between 9-1-21 and 4-15-22, with travel ending by 5-10-22, unless they purchased an Allianz Partners travel insurance annual plan. The survey ran from 6-7-22 to 7-5-22 and asked several questions about recent travel experiences.